FAQ's
At Profit Matters, we know taxes can feel complicated — that’s why our CPA-led team is here to make things simple. Below are answers to some of the most common questions about our tax services, planning, and process.
General FAQs
How do you manage onboarding?
We start the process online using our onboarding form. From there, we schedule calls to set expectations and get access to your bookkeeping or tax software.
What type of support is included?
Basic bookkeeping clients receive up to 30 minutes of monthly support. Packaged plans that include AP/AR, payroll, and CFO services come with at least one hour of dedicated support each month.
What type of companies do you work with?
Our focus is on healthcare professionals: dentists, veterinarians, optometrists, dermatologists, and audiologists. We also support other small-to-midsize businesses that value proactive financial management.
How will I be invoiced or charged?
We auto-debit your account on the 1st of each month.
Which methods of payment do you accept?
ACH is our standard. We also accept credit cards (with a small fee) or mailed checks if ACH is not possible.
Do you offer discounts to bookkeepers and CPA firms?
Yes. Discounts are handled case by case. Contact hello@profitmatters.co with details about your firm.
What if I just paid and decide to upgrade?
Your new plan will take effect with the next billing cycle. Just let your account manager know.
My bookkeeping records have errors or haven’t been entered yet. Can you fix that?
Yes, we offer hourly clean-up and catch-up services. Our team will provide a custom quote.
Can I cancel, upgrade, or downgrade later?
Yes. Profit Matters is a monthly subscription. We just ask for 30 days’ notice to stop billing.
My transactions are manual — can you handle that?
Yes. Manual transaction entry is available at our hourly rate.
Bookkeeping FAQs
What does monthly bookkeeping include?
We handle transaction categorization, reconciliations, accounts payable, accounts receivable, and monthly close to ensure your financials are always accurate and up-to-date.
Can you manage payroll and vendor bills for my clinic?
Yes. Our bookkeeping packages include optional payroll and accounts payable management so you can focus on patient care instead of paperwork.
Do you provide catch-up bookkeeping for past months or years?
Absolutely. Whether you’re behind a few months or several years, we specialize in clean-up and catch-up bookkeeping to get your records back on track.
Do you work with QuickBooks Online (QBO)?
Yes, QBO is our preferred platform. We also integrate with tools like Gusto, Bill.com, and WorkSweet for seamless workflows.
Tax Prep & Planning FAQs
What types of tax returns do you prepare?
We prepare federal, state, and local tax returns for healthcare practices, small businesses, and their owners.
Do you provide proactive tax planning or just year-end prep?
Both. We provide year-round tax strategy — including quarterly estimates, entity structure planning, and healthcare-specific deductions — to help minimize your tax liability.
Can you help with IRS audits or notices?
Yes. We represent clients before the IRS, helping resolve audits, notices, and compliance issues.
What tax deductions are available for doctors and clinics?
Common deductions include equipment, continuing education, office expenses, and staff benefits. We tailor tax strategy to each specialty.
CFO Services FAQs
What is included in CFO services?
We provide financial forecasting, cash flow modeling, KPI dashboards, and profitability analysis to help you make data-driven business decisions.
Do I need a CFO if I already have a bookkeeper and CPA?
Yes — bookkeepers and CPAs focus on compliance and record-keeping, while a CFO focuses on strategy, growth, and profitability.
Can you help me understand if I can afford to hire more staff or open another location?
Yes. Our CFO services include scenario planning and growth support, helping you evaluate new opportunities with confidence.
What KPIs do you track for healthcare practices?
We track metrics such as revenue per procedure, overhead ratios, AR aging, payroll costs, and profitability benchmarks by specialty.
